FAQ's

ALTX

who we are, what we do, why we do it
What is ALTX?

ALTX is a securities exchange that allows individuals, groups and institutions to invest directly in securities to grow their wealth.

How do I invest on ALTX?

Step 1: Open an account
Visit this link: Open my accountYou will need a photo of your ID, and your bank or mobile money details (settlement details) which are used to pay out your earnings to you.

Step 2: Fund your Account
Send in the funds you wish to invest. You can send anywhere from UGX 10,000 to begin. You can use Mobile Money (*223#, option 6 ALTX) or bank (see funding my account).

Step 3: Pick an investment

Pick the bond or ETF of your choice. You can then place the order on our online platform uTrade or email info@altxafrica.com for assistance on how to place an order.

What is the minimum investment on ALTX?

ALTX allows a minimum investment of 100 units which is a value of approximately UGX 10,000.

Therefore you can begin investing with just UGX 10,000.

Opening my account

getting started
How do I open an ALTX account?

Individuals, groups (including parents and children under 18) and companies can all open ALTX accounts.
Individuals should fill out this online form
The application only requires a few details about you and a photo of your ID.

What are the requirements to open an account?

Individuals must be over 18 years old and have a valid form of ID. You will also need to have a mobile money or bank account.
Corporations must be legally registered.
Joint accounts must be held by at least one individual over 18 years old.

How long will it take to approve my account?

Once your application is submitted it will be reviewed, if all the required information is included and deemed satisfactory, the account will be approved within 24 hours. If we find missing information or require further explanation, our team will be in touch to request this from you and your account will be approved once all our criteria are satisfied.

Which broker should I choose?

Individuals can select Direct Market Access (DMA). This means you will have an un-brokered account and can use our self service platforms to place your own orders, or manage your account.
Companies should select one of our licensed brokers (BIKU) to provide investors with the investment support they may need.

Funding my account

send in money for invetsment
How do I fund my investment account?

You can fund your account using:

Mobile Money (from any network):

Dial *223#
Select Option 6. ALTX
Input your full Investor PIN

Or

Bank Transfer (MOBI accounts only)

Bank Name: Standard Chartered Bank
Account Name: ALTX MOBI
Account Number: 0109286453205
Branch: Head Office
Include your Investor PIN as the reference

Brokered accounts should email their brokers directly to confirm their bank details.

After successfully transferring your funds, email info@altxafrica.com with the details (amount, investor PIN). This ensures your account is funded in the fastest time possible.

How do I know if the fund transfer was successful?

Once you have completed a fund transfer, send an email to info@altxafrica.com with the details. We will confirm receipt and ensure your funds are available to trade.

uTrade

desktop investment platform
What is the difference between uTrade, MyALTX and Mobi?

uTrade is the market on desktop - use it to check prices, buy and sell
ALTX Mobi is the market on mobile - use it to check prices buy and sell
MyALTX - is your account statement - use it review your investments

What is uTrade?

uTrade is our secure online platform which gives you a live view of the market. Use uTrade to place orders and check on the prices of the securities you are interested in.

How do I access uTrade?

If it is your first time you will need to activate your uTrade account to gain access.
1. Search your inbox (including spam and promotions folders) for an email titled UID account creation.
2. Use the first 10 digits of your investor PIN (e.g. 000000XXXX) and password included in the email to sign in to uTrade here for the first time: uTrade3. Create a new password and sign in.
You account is now activated.

If you have activated your account, you can sign in with the first ten digits of your investor PIN (e.g. 000000XXXX) here:uTrade
If you have forgotten your password click the 'forgot your password?' link to reset it.

If you have locked your password please send an email to info@altxafrica.com and we will assist you to unlock it.

MyALTX

your Account Statement
What is MyALTX?

ALTX is a securities exchange that allows individuals, groups and institutions to invest directly in securities to grow their wealth.

How do I access MyALTX?

MyALTX is accessible to all ALTX investors, brokered and un-brokered (DMA).

If you have just opened your account, or you have never signed in before, you can activate the account here:
https://myaltx.altxafrica.com/user/activate
1. Enter the full Investor PIN (e.g.  000000XXXXMOBIL800)
2. Enter the email you registered the account with
3. Create a password and click register
4. Search your email inbox for the activation email (including the spam, promotions and social folders) and follow the instructions to complete the process.

What information can I find on MyALTX?

My ALTX allows you to review everything happening with your account. It will show you:
1. Your holdings - your investments and what they are worth.
2. Transactions - a record of every time you have bought and sold a security.
3. Corporate Actions - any interest you have earned.

How do I read the holdings information?

Holdings is another way of saying 'my investments'. This section of MyALTX shows you each of the securities you have invested in and the estimate of what each is worth.
Here is what the table shows:

Security - A list of every individual security your account holds (owns). Each security has a unique name which is a mix of letters and numbers known as symbols. For example you will see something like UGB12251950 or UGB01241400.

Face Value -  The amount that the total number of units you own is worth to the issuer of the bond. Face Value is a fixed amount, meaning it won't change (for example Ugandan Bonds have a Face Value of UGX 100 per unit). It is the amount that will be paid back to you at maturity.

Last Traded Price (LTP) - The last known price paid for the security on the market. ALTX is a market place (meaning anyone can buy and sell at any time) and people buy and sell securities everyday so the LTP changes every day. This is a guide to provide you with an idea of the activity around the security you hold.

Estimated Value - The estimated amount you would receive if all the units you own were sold on the market at the last known price. This is the market price, meaning what someone on the ALTX market is willing to pay you for your units, which is different from the Face Value (what BOU is willing to pay you). As an analogy, you can think of it like the difference between a retail price (market price) and a wholesale price (Face Value). It is provided as a guide, not a guarantee of the value.

What are transactions?

A transaction is a successful trade (buy or sell) made by your account. To invest on ALTX you have to buy units or shares in a security. To get your funds back, you have to sell the security. The Transactions table is a record of these trades which shows you:

Transaction ID - the unique identifier for the transaction. This can be used to trace the transaction at any time.
Date - the day and time the transaction was made.
Security - the unique name (symbol) of the security bought or sold. For example you will see something like UGB12251950 or UGB01241400.
Units - Bonds are traded on ALTX in the form of units. So you buy and sell units of a bond. This figure tells you how many total units were bought or sold in that transaction.
Price - The amount you paid to buy each unit, or the amount you were paid fore ach unit when selling. This is the market price.
Face Value - The fixed amount that the total number of units is worth to the issuer. It is different from the market value (price).

What are corporate actions?

ALTX is a securities exchange that allows individuals, groups and institutions to invest directly in securities to grow their wealth.

ALTX Mobi

mobile investment platform
How do I sign in to the app?

Only registered ALTX users can sign in to the app.
Use the first 10 digits of your Investor PIN (for example: 0000009999) and the password you set.
You only have three chances to

I forgot my password
MyALTX

RESET MYALTX PASSWORD
1. Enter your full investor PIN (e.g. 000000XXXXMOBIL800) 
2. Enter the email you used to open your ALTX account
3. Reset and search your email inbox (including spam and promotions folder) for the reset email.
If you forgot you MyALTX password go to this link:

I locked my account

Please send an email to info@altxafrica.com requesting the account is unlocked. Don't forget to include your investor PIN.

Buying Bonds

what are bonds and why should i invest in them
What are bonds?

Bonds are usually issued by governments, companies and large organizations in order to raise funds for their activities.

Bonds are similar to a loan where investors offer the institution the funds they need, and the institution offers the investor set interest payments for every year the investor loans them money.

When the term of the loan is over, the institution returns the funds they borrowed (the investors initial capital) to them at face value.

Bonds are a debt security.

How do I earn money from bonds?

When you invest in a bond, it begins to earn interest everyday. This interest is then paid out to you in two installments every year, which are six months apart.

For example if the bond is to pay you 15% interest in your first year. The interest will accrue daily and you will receive one payment worth approximately 7.5% and six months later, another payment of 7.5% making the total for the year 15%.

What is the difference between price and face value?

When a bond is issued (offered for sale), the institution will state how much each unit is worth. This is a fixed amount meaning it will not change. It is the amount that any investor holding the units will be paid back at maturity.
In Uganda each unit of a bond is issued with a Face Value of UGX 100. In Kenya it is KES 100.

Price refers to the amount you will pay on the market to acquire each unit of a bond. It is determined by the activity on the market, interest rates etc.
The market price can be above par (or above the Face Value of UGX 100) in which case it is selling at a premium, or below par (below UGX 100 Face Value) when it is said to be selling at a discount.

What are symbols/what does UGB12251950 mean?

Symbols are the name of a security. These help differentiate the different bonds and ETF's you are investing in. They also offer information on the security.

For example with a bond UGB12251950 tells you:
UGB - Type of Bond -Uganda Government Bond
12 - Month of Maturity - December
25 - Year of Maturity - 2025
1950 - Coupon Rate - 19.5000% (the rate the bond was issued with, it is not the interest you will be paid after buying on the market)

What is Yield to Maturity?

Bonds are issued with certain fixed characteristics such as the coupon rate and tenor (length of time before maturity). This allows for the calculation of an estimate of the investors return if they hold the bond to maturity (they do not sell it before maturity). This is known as the Yield to Maturity (YTM). This figure is not fixed but changes everyday based on factors like the length of time to maturity.

ALTX shares the Yield to Maturity with investors before they invest, as a estimate of the return at the time, in order to help them select the best option for themselves.

Interest Payments

Earnings from bond investment
When will I receive my interest payment?

Uganda government bonds pay out interest in two instalments per year. Therefore you will receive payments every six months for each bond you own.

How will I know I received interest?

ALTX informs all investors by email when they have received an interest payment. Keep an eye on your inbox to get the latest updates.

You can also regularly log in to your MyALTX account and check the Corporate Actions section. This is updated in real time every time you receive an interest payment. It will show the payment date and how much was earned.

What should I do with my interest payment?

On ALTX you can choose to either:

Reinvest your interest - have the funds placed back into the same bond, or the highest yielding available bond. You will get more frequent interest payments/bigger interest payments over time. In this way you are taking advantage of compounding (meaning your money is working for you) in order to keep growing your investments.
Pay out your interest - have the funds paid directly to you.
Your initial capital remains invested in the bond and will keep earning interest payments, while you use the earnings for other needs. This works for people who would like regular payments, for instance during retirement, and do not need to grow their initial investment by much.

You can decide which you prefer at the time of each interest payment (within 3 business days). Or you can set up a standing order with us for either option (reinvest, pay out), meaning it is automatically done on your behalf with no further instruction form you.

Fees

What does it cost to invest
What are the fees and charges on ALTX?

1. Account Maintenance Fees
The ALTX account maintenance fee is $6 a year (or between UGX 21,000 – 24,000 a year, dependent on exchange rates)
It is a fixed fee.  
All accounts on ALTX are charged this fee in order to support the systems that give you access to the market. This fee accrues daily at a rate of approximately UGX 60-61 per day. The fee is only paid when you transact (make a buy or sell order).
2. Transaction fee
This is a fixed fee of UGX 185.81 per transaction
Charged for both buy and sell transactions. It is fixed no matter the total cost of the transaction
3.  A Buy side or sell side charge that is a percentage of the total cost of the transaction.
It is a fixed percentage paid per order (buy or sell)Direct Market Access (un-brokered- MOBI) clients  currently pay 1.5%

What is accrued account maintenance fee?

In order to maintain the technology and systems that run your account, we have a small fee of $6 a year or approximately UGX 22,000.

This fee is not paid at once but adds up, or accrues, on a daily basis at a rate of approximately UGX 61 a day. The accrued balance is collected before an order is placed by your account.

For example if you have not invested in 30 days, the accrued balance will be approximately UGX 1,830. This will be deducted form your available funds, and your order will then be placed.

General Questions

anything else i need to know
What are units?

A 'unit' represents one of part of ownership in a bond on ALTX. The smallest number of units you can buy or sell is 100.

I forgot my password

MyALTX
Please visit the site and reset it here: RESET MYALTX PASSWORD

1. Input your full investor PIN and the email you used to open your account.
2. Click reset then check your email (including spam and promotions folders) for the reset email.
Please note: you will have to have activated your account and accessed MyALTX before to do this.

uTrade
You can request a new password here: RESET uTrade PASSWORD
1. Input the first 10 digits of your invetsor PIN (e.g 000000XXXX)
2.Enter the email you used to open your ALTX account
3. Click send me a new one.
4. Check your email inbox for a reset alert. Use the one time pin in the email to sign in again and create a new password.
Please note: you will have to have activated your account and accessed uTrade before to do this.

ALTX Mobi
1. Click the forgot password link on the app
2. Input the first 10 digits of your Investor PIN and the email you used to open your ALTX account.
3. Reset the password
4.Check your email inbox (including spam and promotions folders) for the password change alert. Use the one time password to sign in to Mobi and create a new password.
Please note: you will have to have activated your account and accessed the app before to do this.

I locked my account

Please send an email to info@altxafrica.com requesting the account is unlocked. Don't forget to include your investor PIN.

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